Refunds & Returns Policy

Effective date: July 14, 2026

Our 180-day money-back guarantee

Every FuelMaster™ order is covered by a 180-day money-back guarantee, starting on the day your order is delivered. If you are not satisfied for any reason, contact us within 180 days of delivery and we will refund your full purchase price. No forms, no hoops.

How to request a refund

• Email support@getfuelmaster.com with your order number (or the name and email used at checkout), or call (253) 296-2316.
• We respond within 24 hours, 7 days a week.
• Approved refunds are issued to your original payment method. Depending on your bank, the funds appear within 5–10 business days.

Returns

In most cases you do not need to ship anything back to receive your refund. If a return is required (for example, on multi-unit orders), we will email you simple return instructions and the return address when you contact us. Returned items should be sent with tracking; we refund in full once the return is scanned by the carrier.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, contact us and we will send a free replacement or issue a full refund — your choice. A photo of the item helps us resolve it faster.

Order cancellations

Need to cancel? Contact us as soon as possible. If your order has not yet shipped, we will cancel it and refund you in full immediately. If it has already shipped, simply refuse delivery or contact us for a refund under the 180-day guarantee.

Disputes

If anything about your charge looks wrong, please contact us before raising a dispute with your bank — we resolve almost every issue within 24 hours, and a direct refund reaches you much faster than a bank dispute. Email support@getfuelmaster.com or call (253) 296-2316.

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